Frequently Asked Questions (FAQ)

What happens after I place an order?

Once your order has been successfully placed, you will receive an order confirmation email.

Our team will begin processing your order as quickly as possible. When your order has been dispatched, you will receive a shipping confirmation email, including tracking information where available.

If you have any questions regarding your order, please contact us at:

contact@aideco.co.uk

How can I track my order?

Once your order has been shipped, you will receive a tracking number (where available) by email.

You can use this tracking number to monitor the progress of your delivery.

If you have not received tracking information within the estimated processing period, please contact our support team.

My order has not arrived yet. What should I do?

If your order has not arrived within the estimated delivery timeframe, please:

Check the tracking information provided.
Verify that the shipping address is correct.
Contact our customer support team.

We will gladly investigate the shipment and provide an update.

Email: contact@aideco.co.uk

How long does delivery take?

Estimated delivery times are:

Standard Products
6–12 business days

Extended Delivery Products
14–28 business days

Delivery times may occasionally be affected by factors outside our control, including courier delays, severe weather conditions, or peak seasonal demand.

For detailed information, please refer to our Shipping Policy.

Do I need to pay customs or import charges?

For orders delivered within the United Kingdom, no additional customs charges apply.

For international deliveries, local customs regulations may vary and additional charges may apply depending on the destination country.

Any applicable duties or taxes are determined by local authorities and are outside our control.

Is it safe to shop on AiDeco?

Yes.

AiDeco uses SSL (Secure Socket Layer) encryption technology to help protect your personal information and provide a secure shopping experience.

All payments are processed through secure third-party payment providers. We do not store or have access to your payment card details.

What payment methods do you accept?

We accept major debit and credit cards as well as other payment methods displayed during checkout.

All transactions are securely processed through trusted payment providers.

Can I return my order?

Yes.

Customers may return eligible products within 14 days of receiving their order, subject to the conditions outlined in our Returns & Refund Policy.

For return requests, please contact:

contact@aideco.co.uk

How can I contact customer support?

You can contact our customer support team using the contact form on our website or by email.

Email: contact@aideco.co.uk

Business Hours:

Monday – Friday
9:00 AM – 5:00 PM (UK Time)

We aim to respond to all enquiries as quickly as possible.