Shipping policy

Shipping Policy

Free UK delivery

We offer free standard delivery on all UK orders, with no minimum spend.

Where available, you may select Tracked & Insured Shipping for £4.99. Available delivery options and any charges are displayed at checkout before payment.

Your consumer rights for lost or damaged goods apply regardless of the delivery option selected.

Order processing

We begin processing your order after payment confirmation. Processing and delivery times may vary depending on product availability, warehouse location and destination.

If an item becomes unavailable after you order, we will contact you with an updated estimate. You may choose to wait or cancel the affected item for a full refund.

Estimated delivery times

Our current estimated delivery times are:

Standard products: 6–12 business days.
Extended delivery products: 14–28 business days.

Business days are Monday to Friday, excluding public holidays.

Any product-specific delivery information shown on the product page or confirmed with your order takes precedence over these general estimates.

Delays may occasionally occur because of courier disruption, customs inspections, severe weather or seasonal demand. If your order is delayed, please contact us so we can investigate and explain the available options.

Dispatch and tracking

Once your order has been dispatched, we will send a shipping confirmation email. Tracking details will be included where available.

If you have not received a dispatch update or your tracking has stopped updating, email contact@aideco.co.uk with your order number.

Delivery address

Please check your delivery address carefully before placing your order.

If you notice an error, contact us immediately. We will try to update the address before dispatch, although changes may not be possible once the parcel is in transit.

Delayed or missing deliveries

If your order has not arrived within the estimated delivery timeframe, check the tracking information and contact contact@aideco.co.uk.

We will investigate with the supplier or courier and arrange an appropriate resolution. Your statutory rights remain unaffected.

Damaged or incorrect goods

If your goods arrive damaged or you receive an incorrect item, please contact us as soon as possible with:

Your order number.
A description of the problem.
Photographs of the item and packaging, where possible.

We will arrange an appropriate remedy and cover any necessary return postage. You do not need to have purchased the optional insured delivery service to receive assistance.

A delay in reporting a problem does not remove your statutory consumer rights. Please contact us for return instructions before sending goods back.

International delivery

This policy’s free standard delivery offer applies to UK orders.

If delivery to another country is available, the delivery options and charges will be shown at checkout. Contact us before ordering if you need clarification about international delivery times or customs charges.

Returns and cancellations

For cancellation, return and refund information, please see our Returns & Refund Policy.

Contact details

Email: contact@aideco.co.uk
Customer support: Monday–Friday, 9am–5pm UK time.

AiDeco.co.uk is operated by STEHOP LTD, registered in England and Wales under company number 12860976.

Registered office:
76B Watling Avenue
Edgware
Greater London
HA8 0LU
United Kingdom

Our registered office is not the return address unless we confirm otherwise.