Returns & Refund Policy
Overview
At AiDeco, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
This policy applies to purchases made through www.aideco.co.uk.
14-Day Return Period
Customers have the right to return eligible products within 14 days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging where possible.
- Proof of purchase or order confirmation must be provided.
To initiate a return, please contact us at:
Our support team will provide detailed return instructions and the appropriate return address.
Please do not send products to the manufacturer or to our registered office address unless specifically instructed to do so.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products cannot be returned once opened or used.
Examples include:
- Personal care and hygiene products;
- Custom-made or personalised items;
- Perishable goods;
- Hazardous materials;
- Flammable liquids or gases.
If you are unsure whether your item qualifies for return, please contact our customer support team before returning it.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to the original payment method used for the purchase.
Refunds are typically issued within 5 business days after approval, although processing times may vary depending on your payment provider or bank.
Late or Missing Refunds
If you have not received your refund after receiving confirmation from us:
- Check your bank account.
- Contact your card provider.
- Contact your bank, as processing times can vary.
If you still have not received your refund, please contact:
Damaged or Defective Products
If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number;
- Photos of the product;
- Photos of the packaging if applicable.
Depending on the situation, we will offer:
- A replacement;
- A replacement part;
- A full refund.
Where a product is confirmed to be faulty or damaged upon arrival, return shipping costs will be covered by AiDeco.
Exchanges
We replace products only when they are defective, damaged, or incorrectly supplied.
To request an exchange, please contact:
Return Shipping Costs
If you are returning an item because you have changed your mind, you are responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is due to:
- A defective product;
- A damaged product;
- An incorrect item supplied.
For valuable items, we recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: contact@aideco.co.uk
Company Information
AiDeco.co.uk is operated by STEHOP LTD, a company registered in England and Wales.
STEHOP LTD
76B Watling Avenue
Edgware
Greater London
HA8 0LU
United Kingdom
Company Number: 12860976